Nikko Media is committed to realistic customer satisfaction. We will reprint any product that fails to meet our customers’ quality expectations. However, we are NOT responsible for typing, color, images, digital image quality, or design errors introduced by customers in the document creation process. These are solely the customer’s responsibility.
Refunds, Cancellation, and Reprinting Policies
The cancellation of Print Order is subject to a $25 cancellation fee, once an artwork proof has been created. Any prepress work (not limited to design work) implemented before the artwork proof has been created will be charged accordingly in addition to the cancellation fee.
All print orders contracted to and manufactured by Nikko Media are high-quality, customized products. Therefore, Nikko Media cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.
By the act of the customer’s order confirmation and proof approval, the customer formally instructs Nikko Media to proceed and complete print production of the customer’s order. Once proof approval and print production has begun, Nikko Media cannot cancel the order and cannot provide a refund.
In addition, the customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment.
In addition, the Customer cannot refuse payment of print order if client has approved their artwork proof and confirmed the order.
Since all print orders contracted to and manufactured by Nikko Media are high quality, customized products, credit card payments are charged prior to print production and shipment.
Filing a Complaint and Reprint/Credit Policy
The Customer can file a complaint regarding a print order within 10 days of receipt of order. After 10 days of receipt of print order, the Customer waives any right to file a complaint and receive print credit or a reprint.
The Customer must file a complaint in writing by letter, fax, or email. Nikko Media cannot accept verbal complaints. The Customer must provide the Order Number and a detailed description of the complaint/issue.
NOTE: Any use of the print order by the customer constitutes acceptance of the order and the customer immediately waives any rights to file a complaint and receive print credit or a reprint.
The customer must return all printed materials in dispute to Nikko Media at the customer’s expense using ground delivery. No new replacement product will be shipped from Nikko Media until the disputed order has been returned to Nikko Media. The customer is responsible for all shipping and handling costs. If Nikko determines we were at fault we will refund to the customer the cost of the return ground shipping.
If it is discovered that Nikko Media has committed an error in the customer’s order, Nikko Media, upon its discretion, will reprint and ship the order at Nikko Media expense and the cost of the return ground shipping.
A reprint constitutes reprinting an order based on previously approved digital artwork proof, film, paper, and finishing (such as coating, machine folding, etc.). If the customer wishes to change any aspect of the previously approved order, the customer is not entitled to a reprint and is responsible for all costs.
Nikko Media ships all authorized reprints via ground service only. The customer is responsible for all shipping and handling upgrade costs.
In lieu of a reprint, Nikko Media can provide a print credit for a future order. This credit is good for up to one year after issuance. The value of the print credit can be for all or a portion of the complaint order and is determined solely by Nikko Media.
For further questions or complaints, please contact us at email@example.com