We will reprint any product that fails to meet our customers’ quality expectations.
However, we are NOT responsible for typing, color, images, digital image quality, or design errors introduced by customers in the document creation process. These are solely the customer’s responsibility.
Refunds, Cancellation, and Reprinting Policies
The cancellation of Print Order is subject to a $25 cancellation fee, once an artwork proof has been created. Any prepress work (not limited to design work) implemented before the artwork proof has been created will be charged accordingly in addition to the cancellation fee.
All print orders contracted to and manufactured by Nikko Media are high-quality, customized products. Therefore, Nikko Media cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.
By the act of the customer’s order confirmation and proof approval, the customer formally instructs Nikko Media to proceed and complete print production of the customer’s order. Once the proof is approved and print production has begun, Nikko Media cannot cancel the order and cannot provide a refund.
In addition, the customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment.
In addition, the customer cannot refuse payment of print order if client has approved the artwork proof and confirmed the order.
Since all print orders contracted to and manufactured by Nikko Media are high quality, customized products, credit card payments are charged prior to print production and shipment.
Filing a Complaint and Reprint/Credit Policy
The customer can file a complaint regarding a print order within 10 days of receipt of order. After 10 days of receipt of print order, the customer waives any right to file a complaint and receive print credit or a reprint.
The customer must file a complaint in writing by letter, fax, or email. Nikko Media cannot accept verbal complaints. The customer must provide the Order Number and a detailed description of the complaint/issue.
NOTE: Any use of the print order by the customer constitutes acceptance of the order and the customer immediately waives any rights to file a complaint and receive print credit or a reprint.
The customer must return to Nikko Media all printed materials in dispute at Nikko Media’s expense, using ground delivery. No new replacement product will be shipped from Nikko Media until the disputed order has been returned to Nikko Media. The customer is responsible for all shipping and handling costs. If Nikko determines we were at fault, we will refund to the customer the cost of the return ground shipping.
If it is discovered that Nikko Media has committed an error in the customer’s order, Nikko Media, at its own discretion, will reprint and ship the order at Nikko Media expense and the cost of the return ground shipping.
A reprint constitutes reprinting an order based on previously approved digital artwork proof, film, paper, and finishing (such as coating, machine folding, etc.). If the customer wishes to change any aspect of the previously approved order, the customer is not entitled to a reprint and is responsible for all costs.
Nikko Media ships all authorized reprints via ground service only. The customer is responsible for all shipping and handling upgrade costs.
In lieu of a reprint, Nikko Media can provide a print credit for a future order. This credit is good for up to one year after issuance. The value of the print credit can be for all or a portion of the complaint order and is determined solely by Nikko Media.
For further questions or complaints, please contact us at firstname.lastname@example.org
Why Choose Us
We are professionals in our industry. With over 30 years of experience in commercial printing, no one in the Northwest offers more printing knowledge and expertise.
We offer the full range of printing services and products all under one roof. If it’s done, we do it. If it exists, we offer it (and if it doesn’t, we can probably make it).
We love what we do and seeing our customers thrilled with our work. We’ll go out of our way to make sure you receive exceptional results, delivered on budget and on time.
We take pride in delivering exceptional results every day. Our state-of-the-art equipment operated by real professionals ensures the highest print quality available.
What our clients say
I have worked with Nikko Media for several years and they provide excellent customer service and high-quality printing. They are extremely knowledgeable and always willing to share their expertise.
Red Fyve Design
Washington Women’s Foundation has counted on Nikko Media for all our printing needs for years. The staff is amazing and does high quality work. They take the time to learn about a project and do it right.
Washington Women’s Foundation
I just received the invitations from Nikko Media and I wanted to say they are STUNNING. The team did such a good job - colors are spot on, the duplexing is seamless and everything is perfect. Thank you!
Robinson Design + Paperie